Terms & Conditions
- We ship within 1 - 5 working days once the payment is received .
- We reserve right to ship by FEDEX, DHL, TNT, ARAMEX, INDIAN POST OR ANY OTHER RECOGNISED service as per management Choice.
- FEDEX makes 3 personal attempts for delivery with signature and in 3rd attempt either will drop item at door step unsigned .Bhayaji will not be responsible in case item is lost from Door step.
- Shipping to Brazil, Chile, Russian countries will be done through India Post. India post does not guarantee shipments. Bhayaji wii not be responsible for non delivery, part delivery or package torn off during transit.
In case of following shipped to the customer :-
1. Hole in item
2. Thread missed in weaving
3. Different Color thread in weaving
5. Stripe of color variation in fabric
6. Irregular stitching
7. Threads coming out of stitching
8. Seam Puckering
9. Unstitched/missing stitch
10. Threads stuck
11. Size variation
12. Color variation (We suggest to ask for a physical color swatch from us)
13. Package torn/ item too damaged
14. No labels/wrong labels
15. Wrong marking on inserts
16. Insert marked wrongly
Pre-requisite Required to Carry out Compensation Procedure for above -
Bhayaji Will need a Confirmation of the Bed Size ,color, any mistake from the Customer, With a Picture Of the item they have received.
- Bhayaji will bear maximum to the extent of 40% of the product cost or Actual refund given to buyer, whichever is less. Proof of refund from Paypal has to be given.
- Return will be accepted at Indian warehouse for full refund and we can compensate up to 25% of product cost as return shipping. Package received should be in original condition and packing. .
In case of a Quality Issue as follows:
1. Thread count not as mentioned (up to 1000TC)
2. Pilling/rough/thin/thick fabric/bubbling/puckering/shrinkage /foul smell
- Return will be accepted at Indian warehouse for full refund . Return shipping cost to be bourne by buyer. Package received should be in original condition and packing.
In case of Shipping problems:
- USA outside states like PR, HI, AK, MP & VI states as well as APO, FPO will be considered in REST OF THE WORLD zone and will be sent by India post. (Spacing)
- Bhayaji can claim for remote area charges from clients within 2 months from date of order.
- If any problem is faced during delivery of package then client should inform immediately.
- If item returns to us, we can re-ship the item at additional shipping cost, which will have to be bourne by the client.Return shipping cost has to be paid by the client. If item returns to us due to wrong address or buyer refuses a shipment, no refund will be given in this case.
- Any complaint should be made within 10days from shipping date.
Remote Area Link
Remote Area Charges: Rs. 950 + Fuel Surcharge 29%+ ServiceTax Extra (Aprox Rs.1377)
Link to remote area: http://raslist.dhl.com/jsp/first.jsp
Bhayaji can claim for remote area charges from client with in 2 months from date of order.
- All orders which are shipped through India Post are not traceable & all responsibilities will be of client, if package is lost/damaged. No compensation will be given.
- If any changes are required in the address except phone no. updation, then client has to pay extra charges.
- If asked to re-route package, then re-routing cost (shipping charges) has to be paid by client.
- After having tracking no. ;client may track package continuously till it is delivered to buyer.If any problem during smooth delivery of package then client should inform immediately.
- If item is return to us ,we can re-ship the item at additional shipping cost ,which will have to be bourne by Client . Return shipping cost has to be paid by client. If item is back due to wrong address or buyer refuses shipment, no refund will be given in this case.
- If incorrect address is given , all responsibilities will be of client. No compensation will be given,
- If buyer is not at home at the time of delivery, whole responsibility will be of client. No compensation or replacement will be given as courier companies may destroy the product.
- Return tracking no. (RMA) will not be given.
- All destination custom charges will be paid by buyers. If buyer refuses there shipment due to custom charges , no compensation will be provided.
- Any complaint shoulb be made with in 10 days from shipping date. Complaints after 10 days will not be considered.
Bhayaji to Drop shippers -
- All the Adjustments will be done with the drop shipper at the end of every month. Even in case of Refunds Provided to the Customers.
- No Adjustments of any amount are allowed in between, drop shipper has to pay exact amount mentioned on the website in order to get their item shipped.
- Bhayaji may ask the clients to provide a proof Paypal receipts for all adjusted amounts.
- Refund for return shipment will be done only after receipt of item in Indore in original condition.
Payment : Conversion rates are finalised every 15 days and any payment done on the 16th day will be accepted on exchange rate which so ever is higher in Rupee Terms on or before the date.
Note: Reward point will not be given for order value below $15
Zero value orders will not be considered in any scheme. Only one gift voucher will be valid for any order. Scheme will not be applicable on orders in which gift vouchers are applied.
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C/O Bhayaji Mercantile Pvt Ltd
29 ,Bardari Industrial Area ,
Behind Aurobindo Hospital,
Indore - 453111 ,
Madhya Pradesh , India